Online Help & Support

Support and Troubleshooting Guidance

Explore our support page if you need help troubleshooting SimpleChurch CRM with the below support resources or give us a call if you’d like to talk on the phone.

Support Resources

Find everything you need below or by contacting us

Demo Videos

Dig deeper into SimpleChurch functionality with these training modules and videos.

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SimpleChurch Overview

An introduction to SimpleChurch

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Defining groups and how to create them

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Ways to add members and populate their info

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Setting up and assigning interactions

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Logging and tracking attendance

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Types of reports and how to use them

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Inputting and exporting large amounts of info

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Understanding aggregate reports

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Logging visitors instead of regular attendance

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Child Check-In

Managing child check-in and printer integration

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Integrations: MailChimp

Using MailChimp in conjunction with SimpleChurch

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Integrations: Planning Center Online

How to integrate Planning Center Online with SimpleChurch

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Device Drivers

When and how to install device drivers

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Browser Compatibility

Latest supported browsers

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Not sure where to start? Try clearing your browser cache.

  1. Clear your browser cache
  2. Hold the shift button 
  3. While holding, click the reload/refresh button in the toolbar
  4. In Firefox, you can also use the key combo Shift + CTRL + R (Shift + Cmd + R on Mac)

Still experiencing issues?

  • From within your SimpleChurch program, click the help icon in the top bar and then click “Submit Ticket.” You’ll receive support more quickly via this route than via other forms of contact.
  • If you’re not sure what you need, or if you have a specific question for our team and need to get in touch right away, we encourage you to use the appropriate phone number listed below.


    Ext. 1: Sales
    Ext. 2: CRM Support
    Ext. 3: Giving Support 

Can’t log in to submit a ticket?

  • Try getting in touch with the administrator at your church. 

If you are the administrator, send a request to with your church name, your name, your email and your phone number.